FAQ Page

• Your cookies were turned off. Please click the “Test My Computer” link (found on the “My Account” page) to make sure.
• You entered a coupon code not found on/or associated with Earning Social during the checkout process for the merchant.
• You cancelled or returned the order.
• You used a discount offer not offered by Earning Social.
• You placed the order offline by calling the merchant.
• You purchased a gift card or gift certificate.
• You bought an item that did not qualify for REWARDS VOLUME.
• The terms of the offer were not met. Please check the REWARDS VOLUME guidelines of each Merchant.
• You purchased an item online, but picked the order up in store. If we have not expressly noted that you can generate REWARDS VOLUME in the REWARDS VOLUME guidelines for the Merchant, you will not generate REWARDS VOLUME for your purchase.
• You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for generating REWARDS VOLUME.
• You purchased a gaming system. Most merchants do not pay REWARDS VOLUME on gaming systems. Please check merchant guidelines.
• You purchased a monthly delivery service like a tea-of-the month club or telephone service listed within the Earning Social shopping portal. These offers are not eligible for REWARDS VOLUME unless the service is paid for up front or in cases where it’s noted up front. Please check the REWARDS VOLUME guidelines for each Merchant.
• You saved items in a shopping cart at a Merchant’s store, and then clicked on an Earning Social link from your website to add more items. The items that will qualify for REWARDS VOLUME will be the items that you clicked after you clicked through from your Earning Social link.
• You made a purchase with a gift card.
• You pre-ordered an item. Pre-orders likely do not qualify for REWARDS VOLUME.
• You purchased an extended warranty or travel insurance. Extended warranties and travel insurance are not eligible for generating REWARDS VOLUME.

There are usually 2 reasons for these decreases:

• You used a promo or coupon code that wasn’t from your Earning Social store.
• You returned an item or cancelled an order.

You should see your eligible purchases on your “My Account” page when the Merchant acknowledges your purchase of eligible products from their site, usually in 1-7 days. Some stores may take longer to acknowledge the purchase.

If you’ve made a purchase and it doesn’t show up within 7 days, feel free to file a REWARDS VOLUME inquiry. Please be sure to wait 7 days to file inquiries, as merchants may take up to 7 days to credit your account with the Rewards Volume.

Returns and exchanges are subject to each store’s return policy. By returning, canceling, or exchanging a portion or all of a purchase, the store will probably reverse your purchase with us. It makes sense, then, that we cannot allocate any REWARDS VOLUME from that transaction because it was canceled. It is for this reason that it generally takes 60 days for your Rewards Volume to be confirmed by the Merchants. Thus, your Multiplied Cash Rewards may not be paid until the third month following the purchases in your Earning Social Universe.

Unfortunately, no. All purchases must be made online through your Earning Social website in order to generate REWARDS VOLUME.

REWARDS VOLUME is calculated based on the subtotal of your order. Retailers do not pay or allocate REWARDS VOLUME on taxes, insurance, shipping or any other service charges.

Once you’re logged into a Merchant through Earning Social and start your purchases, the Merchant knows you came from us. They simply report the purchase to Earning Social, which automatically enters REWARDS VOLUME in your account as pending. Remember, we have to wait 60 days for potential returns before your REWARDS VOLUME is available to enable you to qualify to Earn Multiplied Cash Rewards.

Each Merchant lists the REWARDS VOLUME percentage of the sale on the Merchant’s page of your Earning Social website.

When you are using your Shopping Assistant, you can check the guidelines by clicking on the “Check REWARDS VOLUME Guidelines” link that appears on every notification when you visit a participating merchant.

If there is ever an issue with your REWARDS VOLUME, we’ll need your order confirmation or receipt.

There are no fees associated with our loading of Multiplied Cash Rewards® onto your QuantumCash Card. However, you could incur normal ATM fees if you choose to withdraw cash from your card at an ATM.